FAQs

About the Measuring App

Having trouble measuring?

Watch this video tutorial.

Do you keep the photos somewhere?

3DLOOK doesn’t store, keep, or save photos under any circumstances. After the photos are processed, they are instantly deleted from our servers. 3DLOOK is a fully GDPR and CCPA compliant company and we highly value and respect the privacy of you and your customers.

If you’re still having issues or something is not quite clear, please contact us at hello@roxynell.com.

General Questions

How long will it take to get my RoxyNell jeans?

It will take a few weeks to make your custom jeans. Depending on how much production volume we have at the time of your order will be the factor on how long it will take for you to get them. We pride ourselves on quality craftsmanship, so we take the time to make them right.  Feel free to give us a call and we can give you an approximate time frame on when to expect your jeans.  502-718-2990.

What is your return policy
100% Fit Guarantee

At RoxyNell we take our time to do all the right things to make sure that your jeans fit and look the way you want. That is why we offer a free alteration after you receive your jeans and try them on the first time.  If you feel that they need to be adjusted in any way you can contact us and we will discuss how we can make that happen for you at no cost.   

If After we have had the opportunity to make the alterations to get your jeans to fit just right and you still feel that they are not the authentic look and feel that you would like, we can offer you a 100% refund on your purchase.

How do I wash my jeans?

Hand wash in cold and hang dry is the best. But, if you have a hand wash cycle on your washer, you can use that, but NEVER PUT THEM IN THE DRYER. Remember, these are made based on your measurements to fit very nicely, not too snug.

If you have any other questions, please feel free to reach out to hello@roxynell.com .